IT Support Technician

Vista Tech plays a vital role in the Vista group operations by delivering and accelerating comprehensive technology solutions across all brands. Vista’s end-to-end and click-to-flight solutions offer the industry's only comprehensive flight booking platform, seamlessly integrating global operations, and leveraging AI and machine learning to optimize pricing and fleet movement.  Comprised of the Product Management, Engineering, and IT teams, Vista Tech’s mission is to enhance transparency and accessibility in private aviation through the development of the world's largest digital private aviation marketplace. In achieving this, Vista Tech always ensures the utmost safety and efficiency for FLIGHT CREW, EMPLOYEES and Members, while fostering a culture of innovation and excellence.

The IT Support Technician is responsible for Level 1 & 2 IT and Application Support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to VistaGlobal fast pace and growing IT environment.

You will work closely with our Global IT Service Desk, Application Support Analysts, IT Infrastructure Specialists as well as IT Management in general. You will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of the Application\IT Support Team Leads.

• Responsible for Level 1 & Level 2 IT Support and Applications; some project tasks ad hoc task (Datacenter and Comms Room Racking);
• Participate in Team Meetings and Communication;
• IT Ticket Logging and Queue management;
• Support of other IT Functions such as Application Support and Infrastructure Teams;
• Participation in rota such as ticket allocator and early shift (to support OCC);
• Logical thinker and able to prioritize workload and urgency;
• Strong Customer Service Ethic.

• Wide knowledge of Desktop OS and applications (Windows, MAC, Linux);
• Active Directory Administration;
• Cloud based infrastructure such as Office 365 and Exchange;
• MDM (Mobile Device Management i.e. AirWatch, BES etc);
• Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc);
• Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices);
• Willing to learn and support in-house technologies; bespoke applications;
• Working within a structured support environment with request logging software;
• Able to follow processes and procedures.

Desired experience

• Windows Server technologies;
• MCP / CompTIA A+ or N+;
• Basic networking skills and Cisco exposure, including Call Manager;
• Windows deployment workbench;
• Atlassian tools such as Jira & Confluence;
• Backup technologies;
• Scripting tools: Powershell, others are beneficial; Exposure to Linux servers;
• Familiarity with ITIL structures and processes;
• Willing and able to travel internationally, from time-to-time.