The IT Support Technician is responsible for Level 1 & 2 IT support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to Vista Global fast pace and growing IT environment.
You will work closely with our internal IT teams; Application Support Analysts and also IT Infrastructure Specialists.
You will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of an IT Support Team Lead.