Red Wing Aviation is seeking to hire an IT Support Technician to work out of our headquarter office in Bay City, WI. This position will support IT office requests of Red Wing Aviation and other Vista Global remote offices.
Red Wing Aviation is one of the largest North American private aviation operators, with over 30 years of operational expertise. Red Wing Aviation operates the XO light and midsize jets fleet and is an operating partner of Vista — the world’s first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation.
IT Support Technician
The IT Support Technician is responsible for Level I & II IT and Application Support offered to our users from all Vista Global Offices. Seen as the face of IT, the IT Support Technician will be responsible for carrying out IT Support tasks both remotely and via desk-side. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to VistaGlobal fast pace and growing IT environment.
This position will work closely with our Global IT Service Desk, Application Support Analysts, IT Infrastructure Specialists as well as IT Management in general.
The IT Support Technician will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of the Application\IT Support Team Leads.
DUTIES AND RESPONSIBILITIES: