IT Support Technician

Red Wing Aviation is seeking to hire an IT Support Technician to work out of our headquarter office in Bay City, WI. This position will support IT office requests of Red Wing Aviation and other Vista Global remote offices.

Red Wing Aviation is one of the largest North American private aviation operators, with over 30 years of operational expertise. Red Wing Aviation operates the XO light and midsize jets fleet and is an operating partner of Vista — the world’s first private aviation ecosystem, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation.

IT Support Technician

The IT Support Technician is responsible for Level I & II IT and Application Support offered to our users from all Vista Global Offices. Seen as the face of IT, the IT Support Technician will be responsible for carrying out IT Support tasks both remotely and via desk-side. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to VistaGlobal fast pace and growing IT environment.

This position will work closely with our Global IT Service Desk, Application Support Analysts, IT Infrastructure Specialists as well as IT Management in general.

The IT Support Technician will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of the Application\IT Support Team Leads.

DUTIES AND RESPONSIBILITIES:

• Serve as a collaborative team player with excellent customer support in handling global IT Support tickets
• Providing onsite Level II IT support to internal clients Red Wing Aviation and Vista Global remote offices
• Responsible for Level I & Level II IT Infrastructure and Applications; some project tasks ad hoc Infrastructure task (Datacenter and Comms Room Racking)
• Participate in Team Meetings and Communications
• IT Ticket Logging and Queue management
• Support of other IT Functions such as Application Support and Infrastructure Teams.
• Participation in rota such as ticket allocator and early shift

QUALIFICATIONS:

• Bachelor’s degree in a closely related field of study
• 3 years of experience in a similar IT Admin support rolen
• Wide knowledge of Desktop OS and applications (Windows, MAC, Linux)
• Active Directory Administration
• Cloud based infrastructure such as Office 365 and Exchange
• MDM (Mobile Device Management i.e. AirWatch, BES etc)
• Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc.)
• Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices)
• Willingness to learn and support in-house technologies; bespoke applications
• Working within a structured support environment with request logging software
• Able to follow processes and procedures
• Logical thinker and able to prioritize workload and urgency
• Strong Customer Service Ethic
• Ability to travel as needed
• Ability and willingness to work an on-call schedule and available as required